Case Studies

Company Overview
The company is a leading player in the personal care industry, spun off from a global cosmetics conglomerate. With a vision to become an industry pioneer, the company is modernizing its IT management processes by adopting ITSM (IT Service Management). The goal is to enhance operational efficiency, improve service quality, and support the implementation of the Oracle Fusion ERP project.

With assistance from SHVisionary, the company successfully deployed Jira Service Management to establish standardized ITSM processes and Jira Software to manage project issues effectively.

Challenges
Data Fragmentation:
Data existed in multiple sources such as ERP systems, Excel files, and project reports, causing synchronization difficulties and delays.

Lack of Automation:
Manual processes relied heavily on VBA, increasing the likelihood of errors and inefficiencies.

Limited Reporting and Insights:
Current reporting was Excel-driven, lacking visualizations and real-time analytics for strategic decision-making.

This is placeholder text. To change this content, double-click on the element and click Change Content.

This is placeholder text. To change this content, double-click on the element and click Change Content.

This is placeholder text. To change this content, double-click on the element and click Change Content.

This is placeholder text. To change this content, double-click on the element and click Change Content.